Privacy Policy

Herbalife respects the privacy of every individual who visits its websites and uses its services. This Privacy Policy informs you in a FAQ format of how Herbalife uses your personal information and of the rights you have in relation to your personal information. If you have additional questions regarding this policy, you can contact us at https://privacyportal.onetrust.com/webform/46601746-6006-4c21-88ec-15dfa5b7dcdc/349bb89d-7008-46f7-b765-717966e11235.


Please note that this policy only applies to Herbalife websites (“Sites”) containing a link to this policy.
You may identify the Herbalife controller of your personal data by using the chart at the end of this policy based on your country of residence. The controller of your personal data determines the purposes and means of the processing of personal data.


Please be also advised that Herbalife products are sold exclusively through our Independent Members (“members”), who can also be controllers of your personal data. You should contact them directly to understand their data practices.


Frequently Asked Questions (FAQ)


  • What are the benefits of Herbalife collecting my information?
  • What information might be collected by the Sites?
  • How will Herbalife collect and store this information?
  • How long will Herbalife store this information?
  • What is Herbalife's commitment to Children's Privacy?
  • What are my rights with respect to my personal information?
  • What about Internet and website security?
  • Can Herbalife change this policy?
  • How can I identify the Herbalife controller of my personal data?


What are the benefits of Herbalife collecting my information?


Through its websites, Herbalife collects personal information about you for a variety of reasons:


  • To prepare and perform an agreement with you, such as:
    • to prepare and enter into a membership agreement with you;
    • to execute the membership agreement, including calculating your earnings and those of other members, and maintaining and delivering information on your up- and down-line (lineage reports);
    • to process product orders;
    • to deliver and take-back products and to manage warranties; and
    • for payment purposes.


  • To meet our legal obligations, such as:
    • for accounting and tax purposes;
    • to conduct product call-back operations; and
    • to respond to requests for information by competent public bodies and judicial authorities.


  • For Herbalife’s legitimate business purposes, such as:
    • to provide our services and to protect the integrity and security of our services;
    • to improve the user experience of our websites by making them more accessible and user friendly and create content more relevant to you;
    • to resolve member inquiries;
    • to enforce our Terms of Use, our member rules and our rights; and
    • to provide you with information and online advertising on our products, services, and special offers.


You may have a right to oppose certain uses of your personal information under applicable law; but in this case, you may not be able to fully benefit from our products and services.


  • On the basis of your consent:
    • to receive dedicated services, such as receiving information packs;
    • to get in contact with a Herbalife member for an introduction into membership or to participate in events and challenges;
    • for the use of your e-mail address or telephone number in connection with the marketing of Herbalife products and services and related products and services; and
    • the use of certain cookies and similar technologies, as required by law.


You can withdraw your consent at any time by letting us know at the email address below, by opting out of advertising by e-mail or SMS, or by changing the privacy settings of your browser as set out below. If you withdraw consent, you may not be able to fully enjoy our products and services.


What information might be collected by the Sites?


At Herbalife, we intend to give you as much control as possible over your personal information. In general, you can visit the Sites without telling us who you are or revealing any information about yourself. However, we collect technical information, such as an IP address and your browser information in order to make a connection and display our website. For example, we might collect data regarding your journey through the website or record the options that you have chosen to select. This is a common standard procedure for any website on the Internet. The information collected does not directly identify you but may be helpful to us for marketing purposes and improving the services we offer.


There are times, however, when we collect information directly from you, such as your name and address; for example, when you fill out a form to request information about Herbalife products or Herbalife membership, or to establish contact with a member or to participate in a challenge or sweepstake. On those occasions, we may provide you additional information and choices about our intended use of your personal information, if required. We also collect your communication preferences, such as whether or not you wish to receive commercial e-mails.


For registered members, Herbalife collects information about products you purchase online and information voluntarily uploaded by members on the Sites, such as their leads and marketing efforts.


We may receive additional information about you from public and commercially-available sources and other third parties. If you access third-party services, such as Facebook, Google, or Twitter through the Sites, to login to the Sites or to share information about your experience on the Sites with others, we may collect information from these third-party services.


Some of the content or functionality of the Sites is being provided by third parties, such as Facebook and Twitter plug-ins. These third parties receive some information about your use of our website, including through the use of cookies and similar technologies (see section on cookies below). Please consult the websites of these third parties to understand how they use your information.


How will Herbalife collect and store this information?


Herbalife stores your personal information in a centralized repository together with other information we may have about you, if any. This allows us to avoid duplication, better manage our information resources and provide you with a better service. We use this information for the purposes mentioned above and in accordance with your choices.


How long will Herbalife store this information?


We may retain your information for as long as required for the purposes for which it was collected or as required by law, whichever is longer. The duration for which Herbalife stores your personal information depends on the purpose for which the information is being used.


Herbalife stores you information in a secure environment protected by a combination of physical and technical measures. There is no general public access to this information, except for information you voluntarily provide in public communities and forums on the Sites or third party platforms.


  • To understand how you can amend, or update information stored about you, please refer to the question below titled: “What are my rights with respect to my personal information?”


With whom does Herbalife share my personal information?


Relevant personal information will be shared with:


  • its affiliated or associated companies, and the dealers, agencies and licensees of any of these companies;
  • service providers working for Herbalife, for example, companies that help us develop our website and keep it secure and companies that help us make advertising more relevant;
  • other companies with which Herbalife has directly or indirectly arranged services for your benefit, for example fulfilling orders, delivering packages, email administrative functions, processing credit card payments, and providing customer service;
  • selected Herbalife members, including Herbalife members in your up-line (for example, Lineage Reports);
  • other parties as required by law, or to comply with a subpoena, legal proceedings, or similar legal or judicial process or arbitration, including disclosure to authorized third party auditors or governmental authorities, or to investigate or prevent fraud; and
  • other parties in the context of a corporate transaction, such as a merger, acquisition or bankruptcy procedure.


Where will your personal information be stored?


Herbalife operates in many countries across the world. To enable us to offer consistent service to you, wherever you may be, we manage certain website functions from one central location. This is currently in the U.S. In addition, members in your up-line may be established in the U.S or other countries. There is not one set of data protection laws that cover Europe, the U.S. and other parts of the world. The European laws require that Herbalife take steps to protect your information when it is transferred to regions outside of Europe. Those steps include:


  • for international transfers to other Herbalife entities around the world, Herbalife relies on its Model Contractual Clauses;
  • for international transfers to service providers, the protections depend on the service provider concerned and its location, and include agreements containing data protection clauses as required by law; and
  • for international transfer, if any, to members in your up-line, Herbalife relies on the execution of the membership agreement.


Herbalife's Commitment to Children's Privacy?


Protecting the privacy of children is important. In some instances, Herbalife may collect Personal Information from minors. Herbalife obtains the consent of the minor’s parent or legal guardian as required by applicable law.


What are my rights with respect to my personal information?


Depending on the applicable law, you may have various rights in respect to your personal information, such as a right of access, rectification, restriction of or, objection to processing of your personal data (including processing for direct marketing), and portability to another controller and erasure. Some of our Sites allow you to review and update your personal information or cancel your membership of the service. Where this function is not available and for assistance with in respect to other personal information rights, please contact your local Herbalife member services office contact us at https://privacyportal.onetrust.com/webform/46601746-6006-4c21-88ec-15dfa5b7dcdc/349bb89d-7008-46f7-b765-717966e11235.


Please note that these rights are subject to limitations set out in law.


If you do not want to receive advertising by e-mail or SMS, you will be given an opportunity to opt-out in the communications you receive.


If you have additional questions about this policy and our practices or if you have complaints about Herbalife’s use of your personal information, please contact us at:


Data Protection Officer – EMEA

Herbalife Finance and Operations Service Centre
ul. Puszkarska 7H, 30-644 Kraków, Poland
https://privacyportal.onetrust.com/webform/46601746-6006-4c21-88ec-15dfa5b7dcdc/349bb89d-7008-46f7-b765-717966e11235


For users and members in the European Union, if you have concerns about Herbalife’s collection and use of your personal information that Herbalife cannot solve to your satisfaction, you have the right to file a complaint with the competent Supervisory Authority in your jurisdiction.

What about Internet & Site Security?

The Internet is not a secure system, and you should always be cautious about the information you disclose online. Personal Information collected by Herbalife websites is stored in secure operating environments that are not available to the public. Where necessary, the personal information is encrypted before you conduct your transaction, using appropriate secure technology.


Can Herbalife change this website policy?


Privacy laws, guidelines and case law change continuously. Herbalife therefore reserves the right to amend this policy from time to time. We recommend that you visit our website periodically to be aware of the latest version of our policy.



his Member Privacy Policy sets out the types of personal information that, as an independent Herbalife Member, I collect about my customers, prospective customers and visitors to my website(s) and application(s), and the purposes for which I use that information. Any changes to this Policy will be posted on this site. Please note that this policy only applies to my customer-facing websites and applications where this policy is posted and my activities related to your personal information. I am the data controller of this information and I may be reached using the contact information posted on the website and/or application.

This Policy does not apply to Herbalife International of America, Inc.’s and its affiliate entities’ (collectively, “Herbalife”) collection or use of personal information. Please note, Herbalife is also a controller in certain respects and collects information about you on the website and/or application, including information collected about your device and use of the website derived from cookies and other tracking technologies. This information is handled in accordance with the Herbalife Privacy Policy, which you can access via the Herbalife Privacy Policy link located at the bottom of this website.

What information might be collected by me?

Information collected directly from you includes your name, email address, phone number, mailing address, and billing information; for example, when you fill out a form to request information about Herbalife products or when you submit information to make a purchase on my website.

To the extent you participate in competitive challenges, such as weight loss challenges, body transformation challenges, or marathons, your participation is voluntary. When you participate in such competitive challenges, additional information collected directly from you includes your photo, team created (if applicable), status (active/inactive), and other team information, as well as the information that you enter about you and your team’s weight, height, BMI, body measurements, sleep, nutrition, weight loss results, weight loss statistics, reports and insights. Some of this personal information may reveal health information and, therefore, be sensitive data in some jurisdictions.

What is the lawful business purpose for collecting this information?

Through my websites and apps, I collect personal information for the following legitimate business purposes:
• To prepare and perform an agreement with you, including:
- to process your product orders
- to deliver or arrange delivery of your products
- to provide you with advice and follow-up services
- to handle product returns or warranty claims
- for payment purposes
• To meet my legal obligations, such as:
- for accounting and tax purposes;
- to conduct product call-back operations; and
- to respond to requests for information by competent public bodies and judicial authorities.
• For my legitimate business purposes, such as:
- to allow me to fulfil my obligations toward Herbalife, including obligations under the Herbalife sales and marketing plan
- to resolve any queries you may have
- to improve my services to you and to protect the integrity and security of my services
- to conduct quality checks
- to enforce Herbalife’s Independent Member Rules of Conduct and my, or Herbalife’s rights
- to organize a defence of any legal rights I may have
- to provide you with information and advertising about Herbalife’s products, my services, and special offers
• On the basis of your consent:
- for the use of your personal information, including sensitive data, in connection with competitive challenges, to allow you to participate in related activities, to provide you with products and services that are related to the challenges (including responding to your questions and providing other support services), and to generate statistics, reports and insights
- to understand and improve the challenges and the use of Herbalife® products and services
- for the use of your e-mail address or telephone number in connection with the marketing of Herbalife® products and services and related products and services

You can withdraw your consent at any time by letting me know directly using my contact information provided on my website and/or application, or, in the case of marketing communications, by following any opt-out instructions that I may provide in the communication.

How long will I retain this information?

I retain your information only for as long as required for the purposes for which it was collected or as required or permitted by applicable law. When you enter into a relationship with me, I will retain your information for the duration of our relationship, plus a reasonable period to comply with the applicable statute of limitation periods and records retention requirements under applicable law.


How is this information protected?

Administrative, technical and physical safeguards are implemented to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.


With whom do I share your personal information?

Relevant personal information will be shared with:
• Herbalife for the purposes of product order fulfilment, operating the business and its websites, quality checks, compliance with relevant laws, and the administration of its sales and marketing plan
• My professional advisors such as accountants and tax advisors
• Other vendors who help me manage my Herbalife business, such as email delivery services, app and website developers and other technology providers
• Logistics service providers
• Other Herbalife Members under the Herbalife sales and marketing plan
• Other parties as required by law, or to comply with a subpoena, legal proceedings, or similar legal or judicial process or arbitration, including disclosure to authorized third party auditors or governmental authorities, or to investigate or prevent fraud.


Herbalife will use the information I provide to them in accordance with its privacy policy. To learn more, please visit the Herbalife privacy policy link located on the bottom of on my website.

What are your rights with respect to this personal information?

• If you are located in the European Union or the United Kingdom, you may have various rights with respect to your personal information. Subject to applicable laws, you may have the right to access your personal data, correct it as necessary to ensure it is up-to-date, restrict certain kinds of processing, object to certain kinds of processing (such direct marketing), and the right to data portability (if you wish your information to be sent to another party). You also may have the right to have your personal information erased in certain cases (subject to applicable laws).
• If you do not want to receive advertising by e-mail or SMS, you may opt-out of such communications.
• If you have concerns about my collection and use of your personal information that cannot be resolved to your satisfaction, you have the right to file a complaint with the competent Supervisory Authority in your jurisdiction.


If you have additional questions about this policy and my practices, or if you have complaints about my use of your personal information, please contact me as described below.

How will I transfer information?

I will not transfer your personal information outside of the European Union or the United Kingdom to a non-adequate jurisdiction except on an occasional and as-needed basis with your specific, informed and explicit consent, which you may withdraw at any time.

If I transfer your personal information to a country that has not been recognized by the European Commission to provide an adequate level of data protection, I will implement safeguards for the transfer, such as by entering into appropriate contractual terms with the recipients, as required by law. If you need more information about data transfers, contact me as described below.

How will you know if this policy is updated?

This policy may be amended from time to time. I recommend that you visit my website and/or application periodically to be aware of the latest version of this policy.

How can you contact me?

You may contact me by using the contact information provided on my website and/or application.

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